We are deeply saddened by the tragic events that unfolded at Bondi Beach on Sunday, 14 December, and stand with our members during this difficult time. Avant’s Personal Support Program provides a variety of options to members who may need assistance. If you require general medico-legal advice, please contact our Medico-legal Advisory Service on 1800 128 268. We extend our thoughts and support to all those affected.  

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Patient with bandage on head trying to hit paramedic and nurse

Advice for managing angry or aggressive patient behaviour

This podcast series looks at advice from Avant members when it comes to managing a situation with an angry or aggressive patient. Part one reviews angry patients and de-escalation techniques. Part two explores a more aggressive patient and safety management advice. Part three reviews the practice environment and ways in which practices can support their staff to manage an angry or aggressive patient.

Tuesday, 18 April 2023

Part One: Angry Patient Behaviour

Part Two: Aggressive Patient Behaviour

Part Three: Practice Insights For Agressive Patients

Topic

Other resources

Man leaning on table looking a multiple medication bottles

Identifying drug seekers and doctor-shopping behaviours

two people in conversation

Dealing with conflict in the workplace

Doctor and patient sitting opposite each other

Managing difficult interactions with patients

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Our CPD courses for Avant members

Tick off some CPD hours and learn more with our in-depth eLearning courses, free for Avant members. Our courses include education activities, reviewing performance and measuring outcomes. 

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Dealing with a medico-legal issue can be stressful. Find out how Avant and other organisations can help.

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NSW State Office AddressLevel 6, Darling Park 3, 201 Sussex Street, Sydney NSW 2000
Telephone 02 9260 9000 | Facsimile 02 9261 2921

Mailing addressPO Box 746 Queen Victoria Building NSW 1230

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In the spirit of reconciliation, Avant acknowledges the Traditional Custodians of Country throughout Australia, and their connections to land, sea and community. As a national organisation, we pay our respects to Elders past and present, of the lands on which we gather and work, and extend that respect to all Aboriginal and Torres Strait Islander peoples.

IMPORTANT: Professional indemnity insurance and the Practice Medical Indemnity Policy available from Avant Mutual Group Limited ABN 58 123 154 898 (Avant Mutual) are issued by Avant Insurance Limited, ABN 82 003 707 471, AFSL 238 765 (Avant). Avant Cyber Insurance cover is available to eligible Avant Practice Medical Indemnity Policy holders up to the cessation of their policy and is provided under a Group Policy between Liberty Mutual Insurance Company ABN 61 086 083 605 (Liberty) and Avant. Private health insurance products are issued by The Doctors’ Health Fund Pty Limited, ABN 68 001 417 527, a member of the Avant Mutual Group. Avant arranges Avant Business Insurance as agent of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234 708 (Allianz) and may receive a commission on each policy arranged. Avant Travel Cover is available under a Group Policy between QBE Insurance (Australia) Limited, ABN 78 003 191 035, AFSL 239 545 (QBE) and Avant Mutual. Avant Travel Cover is underwritten by QBE and Avant may receive a benefit for arranging cover. Avant Finance is a registered business name of Avant Doctors’ Finance Pty Ltd (ACN 637 769 361) and licensed to Avant Doctors’ Finance Brokers Pty Ltd (ABN 75 640 406 784). Avant Doctors’ Finance Brokers Pty Ltd is a wholly owned subsidiary of Avant Doctors’ Finance Pty Ltd. Loan products may be provided by Avant Doctors’ Finance Pty Ltd or arranged by Avant Doctors’ Finance Brokers Pty Ltd. Credit services or assistance to which the National Credit Code applies are provided by Avant Doctors’ Finance Brokers Pty Ltd as authorised Credit Representative (Credit Representative Number 523242) for LMG Broker Services Pty Ltd ACN 632 405 504 Australian Credit Licence 517192. Legal services are provided by Avant Law Pty Ltd ABN 63 136 429 153 (Avant Law). Liability limited by a scheme approved under Professional Standards Legislation. Legal practitioners employed by Avant Law are members of the scheme.



The information provided on this website is general advice only and has been prepared without taking into account your objectives, financial situation and needs. You should consider these, having regard to the appropriateness of the advice before deciding to purchase or continue to hold these products. For full details including the terms, conditions, and exclusions that apply, please read and consider the relevant Product Disclosure Statement or policy wording and Target Market Determination (TMD) which are available on this website or by contacting us on 1800 128 268. Information on this site does not constitute legal or professional advice, and is current as at the date of initial publication.