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18 February 2025
Workplace communication part 2
We all experience or witness behaviours that challenge us in the workplace, because of our own insecurities or because someone is having a bad day. Some behaviours may constitute workplace discrimination or harassment. Such behaviours can result in poor patient care or patient complaints, but they can also impact your wellbeing and result in discord among colleagues and teams. We discuss these issues from the perspective of the victim, the accused and the bystander.
18 February 2025
Workplace communication part 1
Effective communication between colleagues, peers, support teams, supervisors and those you supervise is fundamental to the provision of patient care. Every day you will communicate with a peer whether it be a simple text message, a clinical handover or a discussion about workplace practices. The fundamentals of good communication need to be applied to all interactions with colleagues, just as they are with patients. Interacting with your colleagues in the same open, professional and caring manner that you interact with your patients, supports optimal patient care.
17 February 2025
Privacy Update Webinar
Join our panel of experts for an insightful webinar designed to help you navigate the complexities of privacy compliance and cybersecurity.
10 February 2025
Referral and specialist letter audit
In this course, we cover the essential principles and best practices for drafting referral and specialist letters. You will learn to evaluate your documentation through a structured review of referral letters against a standardised template, focusing on key areas such as clarity, completeness, relevance, and alignment with professional standards. By completing this activity, you will identify areas for improvement and develop practical strategies to enhance the quality of your communication, support better patient care, and maintain compliance with professional expectations.
05 February 2025
GP reprimanded and ordered to pay $455,000 for Medicare billing breaches
When claiming Medicare for care provided to your patients you need to ensure you have satisfied all the necessary requirements.
04 February 2025
Coroner concludes delayed diagnosis did not contribute to unexpected death
A state coroner warned of the risks of hindsight bias in concluding that a patient’s death from pulmonary thromboembolism following surgery was not preventable. Although doctors had been unable to diagnose his condition early enough to treat it, they had followed all applicable guidelines and provided thorough and appropriate care based on the available information.
29 January 2025
AI scribe audit
In this course, we cover the essential standards and regulations for using AI scribe tools in clinical practice. Participants will learn to evaluate their use of AI scribes through a structured review of patient files, examining key areas such as consent processes, privacy considerations, documentation accuracy, and medico-legal compliance. By completing this activity, you will identify areas for improvement and develop practical strategies to safely, effectively, and compliantly integrate AI scribes into your patient care workflows.
28 January 2025
Gaining patient consent
Gaining patient consent can be challenging, but represents an important opportunity to ensure your patient understands the benefits and risks of a procedure. In this 5 minute video Kim Bowers, a Senior Solicitor at Avant, discusses your consent obligations and outlines the key elements of a sound consent process. This includes the concept of consent being a process not a form.