Why Remote Practice Support?
Whether you’re a new practice needing reception support or an established one overwhelmed by calls and admin, Remote Practice Support can help take the pressure off.
We provide an Australia-based team of highly experienced medical receptionists who can manage your admin and reception tasks remotely.
General and specialist practices of all sizes can benefit from:
- Professional handling of calls, bookings, referrals, billing, theatre lists and more
- Local medical receptionists trained in leading practice software
- Tailored support to match your specialty, size and procedures
- Temporary or long-term support aligned with Australian regulations.
Designed for practices like yours
Remote Practice Support is perfect for:
- New practices that need support while starting up, without adding extra staff
- Busy practices overwhelmed by patient calls and admin
- Understaffed practices needing temporary support.
We answer calls in your practice name and follow up all voicemails
All email and fax correspondence is taken care of
We can manage all referrals, results and patient correspondence
We optimise schedules to help prevent overbooking and reduce gaps
All patient billing is managed end to end
Your theatre list and procedures are coordinated
Happier patients
With more calls answered, quicker follow-ups, and clearer communication, patients feel valued and cared for.
Boost productivity
Rely on us to handle calls, appointments, referrals, inpatient billing, theatre lists and more.
Flexible support when you need it
Pay as you go for temporary support on short notice or rely on our team long-term.
Support you can trust
Our Australia-based receptionists are trained across practice management systems and follow your procedures.
Reduce costs
We can help you avoid hiring and training new staff with support tailored to your needs.
Keep your practice running smoothly
Staff sick leave, sudden resignations or peak demand no longer need to derail your operations.
Hear from our clients
Since opening my private practice, my goal has been to create an inviting space where women feel empowered in their healthcare journey. Avant Practice Solutions has been essential in making that vision a reality. From day one, their team has provided seamless, end-to-end support, allowing my practice to run like a well-oiled machine. Their professionalism, expertise and genuine understanding of small practice needs have been outstanding. Patients consistently provide positive feedback on their interactions with the Avant team, and I confidently recommend their services to my colleagues.
"
- Best Practice
- Blue Chip
- Clinic to Cloud
- CorePlus
- Genie
- Gentu
- Halaxy
- HealthTrack
- Helix
- MediRecords
- PracSoft
- S4S
- Ultimo
- VIP
- Xestro
- Zedmed.
If your software is not listed, please contact us to discuss how we may be able to assist.
We support all kinds, from single-doctor practices to large multi-site, multi-doctor practices.
Yes, our team will require access to your clinical software and will complete tasks directly within the platform. They will represent your practice seamlessly. Patients and external stakeholders will experience no difference between our team and your in-house staff should you have them. This helps ensure that your remote solution feels fully integrated and indistinguishable from having on-site employees.
Yes. If you share your specialty and key requirements, we can suggest one or more platforms for you. However, we always recommend conducting your own due diligence and meeting directly with providers to help ensure the solution is the right fit for your practice.
Our Remote Practice Support services are not limited to handling inbound calls for appointment bookings, cancellations, rescheduling, or relaying internal messages through your practice management system.
Our team can also provide additional administrative support, such as:
- End-to-end theatre list and admissions management
- Management of inbound correspondence, both electronic and paper
- Sending of new appointment confirmation letters inclusive of fee schedule and practice policies
- Sending appointment confirmation reminders via your practice software, SMS and letters to new patients, and following up non-responders to confirm attendance
- Referral management
- Following up outstanding documentation such as referrals and results
- Sending correspondence and reports upon request.
- Processing outpatient billing and medical insurance claims
- Appointment diary schedule management
- Template management and creation
- Medical transcription (via our transcription solution VoiceBox).
Yes, we offer services to suit different needs:
- Remote Reception Service and Call Overflow: Operate on a fixed contract, with dedicated staff assigned to your practice Monday to Friday, 9:00am–5:00pm (AEST or AWST)
- Temporary Service: This is our flexible, scalable option, giving you access to our team only when required. Ideal for covering peak demand or unexpected staff absences.
Remote Reception Service and Call Overflow
Onboarding typically takes between 2 to 6 weeks from the time your service agreement is signed, unless you request a longer lead time.
- Cloud-based software is generally faster and less labour-intensive to set up
- Server-based systems require coordination with your IT provider to enable access, which may extend the timeline.
Temporary Service
- With pre-registration: We securely store your software access details in advance, enabling us to activate within minutes (subject to staff availability)
- Without pre-registration: Onboarding usually takes around 48 hours. For server-based systems, setup may extend to days or weeks, depending on your IT provider’s responsiveness.
The information on this website does not constitute legal, financial or other professional advice and should not be relied upon as such. It is intended only to provide a summary and general overview on matters of interest and it is not intended to be comprehensive. Persons implementing any recommendations contained on this website must exercise their own independent skill or judgment and seek appropriate professional advice relevant to their own particular circumstances. Compliance with any recommendations will not in any way guarantee discharge of the duty of care owed to patients and others coming into contact with the health professional or practice. Avant Practice Solutions and its related entities are not responsible to any person for any loss suffered in connection with the use of this information. Information is only current at the date initially published.
